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Care Navigation

Care Navigation – What it means to you as a patient?

The GP Forward View (GPFV) identified 10 High Impact Changes that GP Practices could adopt to help release capacity for their doctors and allow them more time with their patients. Active Signposting is one of the 10 High Impact Changes. 

With the support of  Nene CCG we will be implementing the “Care Navigation Training Programme” . We will be  training receptionists which will help patients to help identify the most appropriate place for their care. 

Over the coming months you will notice our receptionist asking you for a brief outline of your problem when you call to make an appointment.

Through this specialist care navigation training, the practice teams will be able to offer you more choice on who the best health care clinician may be in or out of the practice. Receptionists will never offer clinical advice or triage; this new way of working is about offering the choice to see other specialists in the team. 

By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen by the clinician that is best placed to manage their clinical problem. The choice is always yours though and you will never be refused a GP appointment but we hope that next time you contact your GP and speak with the receptionist you will see the value of seeing another health clinician if they are able to help.


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